BLACKROLL® Australia Reviews

115  Great
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

Poor quality components

Bought the compression boots and received them in early Dec 2023 and had them just over a month and one of batteries stopped charging. So now I can’t use the boots

While the batteries worked the boots worked great, you get about a hour of use out of each charge. I use the boots about 2-3 times a week, so after about 20 uses one battery won’t charge at all so the boots don’t work. Very poor quality of batteries to last only a month. I tried different usb-c cables to see if it was the cable but different trouble shooting proved it was a battery issue.

I have reached out to Black roll twice with no response.

Wouldn’t recommend buying
Very expensive for short term use

Date of experience: 16 January 2024

Reply from BLACKROLL® Australia

Hi Charney, thank you for your review. You are covered by our warranty for this and we will replace the faulty batteries for you no problem at all. You are absolutely right, they should last longer than this and they normally do since we offer quality products. But sometimes electrical devices can be faulty and that is what the warranty is for and we are happy to help you with this. You sent us your email on Friday 26th Jan (public holiday) and we have just responded to it today (Monday 29th - the first business day after the long weekend). Thank you and we will be in touch via email to make sure your replacement batteries are with you shortly and you can continue using your Compression Boots.


Rated 2 out of 5 stars

recovery pillow too small to be useful…

recovery pillow too small to be useful for anything, overpriced, thickness not revealed in size description. no support at all unless your shoulder to neck measurement is the width of a book. Sorry its a fail!

Date of experience: 22 December 2020

Reply from BLACKROLL® Australia

Hi John, sorry to hear you are not happy with your purchase. If you bought the product from our website then it is covered by our 100% satisfaction guarantee and you can return it for a refund within 30 days. Please contact us and we will find a solution. We do not want you to be unhappy with any BLACKROLL product and any feedback you have for us is valuable. Thanks and we are looking forward to speaking with you.


Rated 5 out of 5 stars

Great products ... I’m impressed

I love the new, resistance band. I can adjust the tension to whatever I choose with all the different hand holds. I also feel more confident that the band won’t break. My previous resistance band snapped in the middle of an exercise and hit my knuckle, giving me an impressive bruise. Thank goodness it wasn’t something more serious. My husband purchased the posture brace. So far it is doing him good. So glad to have discovered Blackroll.

Date of experience: 10 January 2021

Reply from BLACKROLL® Australia

Hey Audrey,
We are so glad to hear you feel our products are safe and have trust in them.
We really appreciate the feedback and happy to answer any questions in the future :)
Thanks
Anthony


Rated 5 out of 5 stars

Good pricing and arrived on time

Good pricing and arrived on time. More comfortable to wear than another brand my wife ordered independently, can be little bulky where the adjustable velcro part is which shows slightly when worn under just a business shirt. It is effective to focus on holding better posture.

Date of experience: 22 July 2021


Rated 5 out of 5 stars

Blackroll Recovery Pillow

I am a huge fan Blackroll and have been using the Rollers / Duoball for a couple of years now during sessions with clients and myself. I have now bought the recovery pillow and it is absolutely fantastic - with every other pillow I tried I always ended up having neck pain. Completely gone now! Highly recommended.

Date of experience: 06 June 2021


Rated 5 out of 5 stars

Hopeful

This product was purchased for my adult son, who's not felt the need to use it yet. He is really hoping it will ease muscular and upper spinal "tightness" when he does need it. Basic plain rollers do not give the stimulation he wants.
Price, communication and delivery time was exceptional. Thank you

Date of experience: 07 March 2021


Rated 5 out of 5 stars

This is the second pillow ive bought…

This is the second pillow ive bought and probably more to come! Having chosen it form the Scenic Eclipse onboard Pillow Menu! whilst on holidays, I bought one on my return - my kids love them so much i've now had to start buying them for the rest of the family! so good and easy to take on holiday too - rolls up small!

Date of experience: 31 December 2021


Rated 3 out of 5 stars

Fast and prompt postage and processing…

Fast and prompt postage and processing of the order as per usual, although unfortunately, I sent an email to BLACKROLL prior to purchasing, with my sizing details to try and work out what size ( BLACKROLL® POSTURE 2.0 - Posture Brace) would fit me. I didn't receive a response and decided to purchase the size that the website detailed would be my size, unfortunately it was too small.

Date of experience: 25 May 2021

Reply from BLACKROLL® Australia

Hi Dan, I'm sorry to hear that we did not get back you.
If you would like to make any chnages with the products you ordered please email as@blackroll.com.au and I will help you out.
Thanks
Anthony


Rated 5 out of 5 stars

Best travel/camping pillows

Blackroll pillows are amazing! The best camping and travel pillow. I've been looking for something that compacts like this but is still really comfy when used. Has fixed my neck stiffness and improved my sleep too.

Date of experience: 01 November 2021


Rated 5 out of 5 stars

Awesome Product

Easy order process, fast delivery and a great product. I've had a boxers injury for the past 25 years which I recently injured again, specialist recommended 'Blackroll' and honestly in a couple of weeks it has changed everything for the better, have pretty much full movement of finger/knuckle for the first time In years, awesome!

Date of experience: 07 January 2022


Rated 5 out of 5 stars

Can’t recommend this travel pillow enough!

Can’t recommend this travel pillow enough. Have used it twice now and have had none of the usual neck pain with hotel pillows or endless nights of broken sleep as you try and find a pillow and position you can live with. Feels just like my pillow at home. Love this, best purchase this year!

Date of experience: 29 December 2020


Rated 1 out of 5 stars

Product description was not clear and

Product description was not clear and misleading it was the pillow case instead of pillow my money got wasted. Is there any option to return it or replace or get refund?

Date of experience: 21 November 2021

Reply from BLACKROLL® Australia

Hi Badal,
Anthony from BLACKROLL® here. I am really sorry to hear that you have not found the PILLOW beneficial to your sleeping routine. We provide a 100% satisfaction guarantee to all of our customers, so if you would like to return the PILLOW, please email as@blackroll.com.au with what you would like to do and we can have a return or refund organised.
Thankyou
Anthony


Rated 4 out of 5 stars

Small box set

All items are extremely light. The size of the ball is perfect for getting into gluts, which can be tricky with a ball that is too small. The peanut is a useful shape for using on the neck, upper back and calves. Overall great product. Has just thought the roller would have been a bit thicker which would have made it more versatile.

Date of experience: 29 December 2020


Rated 5 out of 5 stars

The resistance band and roller are…

The resistance band and roller are amazingly good quality and have helped my recovery big time. The roller I ordered was out of stock originally but they contacted me and assured me they would send it as soon as it'd come back in stock...which they did.

Date of experience: 22 December 2020


Rated 5 out of 5 stars

Comfortable & effective

Comfortable. Very effective at keeping me from slouching at my desk. Great company were efficient and let me know every step of the delivery where my product was. Highly recommended.

Date of experience: 22 December 2020


Rated 5 out of 5 stars

Great service

Great service, fast delivery and appear to accept return of one of the products that I do not need. The long resistance bands are of a wonderful fabric, no more plastic smells or irritated skin.

Date of experience: 03 August 2021


Rated 5 out of 5 stars

Products are excellent and customer service is awesome!

Products are excellent, but the best were the customer service, Anthony Spencer is awesome to provide a proper service! I really like the products more after Anthony atitude regards some past experiences. He was really professional. I really recommend this product!

Date of experience: 08 November 2021


Rated 5 out of 5 stars

Awesome customer service

I used the online chat, I was after some pillowcases that were listed as sold out every time I looked, they were changing over to something slightly different. The person I was chatting with made some available and sent me a link to access them and answered all my questions in relation to the recovery blankets I couldn’t have received better service.

Date of experience: 29 October 2021


Rated 3 out of 5 stars

Found it hard to adjust and keep from…

Found it hard to adjust and keep from tangling, might be just me, but once adjusted and sitting right pretty comfortable

Date of experience: 29 December 2020

Reply from BLACKROLL® Australia

Hey Robert,
Thanks for the feedback on the Posture.
If you need any extra guidance on adjustments or mounting the Posture, pleas get in contact and we are more than happy to help:)
Thanks
Anthony
as@blackroll.com.au